Frequently Asked Questions
Where is your office?
Special landmarks to guide you:
- Saxony Road runs parallel to I-5.
- The closest exit is Encinitas Boulevard.
- We are just south of the YMCA.
- The entrance is right next to the Animal Keeper.
- The 169 building is at the back of the business complex.
What are your hours?
This depends on the clinician with whom you work. Typically, we are available 9-5 throughout the week, some evenings are available and occasional weekends.
How long are sessions?
Individual sessions are 45-50 minutes.
How do I set up an initial appointment?
Call (760) 496-8941 – we will do our best to pick up the call. If you need to leave a voicemail, we aim to return that call by the end of the day.
Alternatively, you can email: info@headwaytherapygroup.com; we will get back to you by the end of the day.
What forms will I need to fill out?
When you book an appointment, you will be sent a link to the client portal. You will be prompted to complete all of the necessary paperwork. If you are unable to access this portal, please download, review, sign and provide your therapist with these documents at your initial appointment:
Demographic supplemental information
Informed Consent Agreement for Psychotherapy Services
Credit Debit Card Payment Consent
Telehealth Treatment Consent Form
COVID-19 IN-OFFICE APPOINTMENT CLIENT INFORMED CONSENT AND WAIVER
What is your cancellation policy?
We send out text reminders 48 hours in advance of your appointment. We charge our full fee if your appointment is canceled within 24 hours of your appointment, unless the cancellation is due to an unforeseen emergency.
Can I use my insurance?
We are out of network with most insurances. Please check with our clinicians to enquire if we are in network with your insurance.
Many insurance providers do have out-of-network coverage, and you would need to call them and ask what your benefits are. Some helpful questions you can ask are:
- What are my behavioral health benefits?
- Do I have a deductible?
- What is the coverage amount per session?
What age range do you work with?
Currently we have various staff who are able to work with different age ranges. We see children from as young as two years old through adulthood and 65+.
Do you do couples work?
Absolutely!
What does a session / therapy look like?
Each person has different goals for therapy, so it will be different depending on your needs. In general, you can expect to talk about what has brought you in to therapy, your current life situation, as well as your past and your family history. Therapy can be short-term or longer-term, depending on your needs and goals for either specific issues or more ingrained patterns and personal development, respectively.
Therapy is a process of learning, understanding and developing awareness. As such, you need to be an active participant in this to gain something and grow from this process.
What approach or modalities do you use?
We work within an integrative, practical model of psychotherapy. This means that we draw upon different skill sets based upon your needs.
We utilize concepts from Dialectical Behavioral Therapy (DBT), Cognitive Behavioral Therapy (CBT) and Mindfulness. In addition, we strive to truly understand you and your internal world, drawing upon psychodynamic principles and methods to help you build awareness around your patterns of being and relating to others in the world. With insight comes long-lasting change!
This is all under the umbrella of being real with you. Our aim is to connect with you on your level, to let the therapeutic relationship unfold, and for new meanings to develop.
How often will I need to come in?
Typically, we see people either once or twice a week.